In this presentation, Janet Groen, Janet Tworek, and Maria Soos-Gonczol will discuss the implementation of effective synchronous voice communication sessions within a graduate level university program in education from the multiple perspectives of an instructor, graduate student, program administrator and instructional technology support person. They will explore the challenges and highlights in utilizing synchronous communication sessions within their program. Ultimately, they argue that a fundamental shift within the university culture must occur in order to sustain an effective student centered approach to synchronous classes: a shift from instructor autonomy to locating an instructor within an interdependent system. They will conclude this presentation by providing recommendations for the effective use of synchronous sessions that work toward enhancing the students’ learning environment.